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Shipping policy

Shipping Policy

Thank you for shopping with Eichholtz Las Vegas, located at 350 South Rampart Boulevard, Suite 160, Las Vegas, NV 89145. The details below explain how we process and deliver orders, and how delivery inspections and claims work. We have designed this policy to be clear and practical. If you have questions, please contact us through our contact form at https://eichholtzlasvegas.com/pages/contact.

Order Processing & Lead Times

In-stock items
Items stocked at our North Carolina warehouse typically ship within 10 to 14 business days. Items stocked at our Netherlands warehouse typically ship within 4 to 8 weeks.

Backordered items
If an item is temporarily unavailable, we will provide an estimated shipping window and notify you of any schedule changes.

Made-to-order items
Items within the Atelier program and other custom selections are produced to order and typically require 4 to 6 weeks before shipment.

Shipping Methods

Curbside Delivery
Large or fragile items ship on a pallet via freight carrier. Delivery includes unloading at ground-level threshold only. The carrier does not bring items inside, assemble, or remove packaging.

White-Glove Service (when available)
Includes delivery to the room of your choice, full assembly, and responsible removal of packaging materials. Chandelier and overhead lighting fixture installation may be arranged separately through a licensed electrician as an optional add-on service.

Delivery Appointments & Access

Freight and white-glove deliveries require a scheduled appointment. Please ensure that elevators, stairwells, doorways, and hallways can safely accommodate your item(s). If delivery cannot be completed due to access limitations, additional redelivery or storage fees may apply.

Tracking & Updates

Tracking information is provided once your order ships. For freight shipments, the carrier will contact you directly to schedule delivery after arrival at the local terminal.

Address Changes & Re-Routes

Any address changes requested after a shipping label has been created may result in additional carrier re-route fees and potential delivery delays.

Delivery Inspection & Damage on Arrival

Please inspect all items immediately upon delivery.

  • If there is visible damage to the packaging or product, note it clearly on the delivery receipt before signing.
  • Take photographs of the carton and item from multiple angles.
  • If damage appears severe, you may refuse delivery and notify us through our contact form so we can assist.

For concealed damage discovered after delivery, please contact us within 48 hours through our website so we can initiate a freight claim review.

Where We Ship

We currently ship within the contiguous United States. We do not ship to PO Boxes, APO FPO addresses, Alaska, Hawaii, or international destinations at this time.

Risk of Loss & Title

Title and risk of loss transfer to the customer upon delivery by the carrier, subject to carrier policies and our inspection and claims procedures.

Order Changes & Cancellations

Requests to cancel or modify an order must be received before the order ships. Once an order has shipped, it may be treated under our Return Policy.

Contact

For questions regarding shipping, delivery, or freight claims, please contact us through our website at:
https://eichholtzlasvegas.com/pages/contact

Or visit us at:
Eichholtz Las Vegas
350 South Rampart Boulevard, Suite 160
Las Vegas, NV 89145