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FAQ
Frequently Asked Questions
If you don’t see your question below, please contact us.
Shipping & Delivery
How long does it take for my order to be delivered?
Lead time depends on the item and your delivery address. Estimated delivery dates appear in your confirmation email. You may request a preferred date during checkout.
What are your shipping options and costs?
We offer premium white-glove delivery with placement and light assembly. Fees vary by state, access, and item count. Request a quote via our contact form.
Do you offer assembly services?
Yes, our white-glove delivery includes light assembly and debris removal. Complex installations should be arranged with a licensed professional.
Product Information
What is the best way to maintain my furniture?
Every product page features a Care Instructions tab with detailed maintenance tips. Follow those guidelines to preserve finishes and materials.
Why can appearance vary between photos and the item I receive?
Our furniture often features natural materials such as marble and wood. Variations in veining, grain, or color are natural and enhance each piece’s uniqueness.
Where can I find measurements and specs?
All dimensions and materials are listed on the product page under Specifications. Contact us if you need help confirming fit for tight spaces.
Ordering & Payment
How can I place an order?
Shop directly online or visit our Tivoli Village showroom. For personalized assistance, contact our team.
What payment methods do you accept?
We accept all major credit and debit cards. For large or trade orders, bank transfer is available on request.
Can I modify or cancel an order after placing it?
Orders are final once confirmed and cannot be changed without written approval. Custom and special orders are final sale.
Where can I view my invoices or order history?
Log into My Account to view orders, shipping details, and invoices. For guest checkouts, contact us for help.
Custom & Trade
Do you offer a designer or trade program?
Yes. Join our Eichholtz Partner Program to earn commissions and gain access to exclusive benefits.
Can you make custom furniture?
We offer select customizations including finishes, fabrics, and tailored dimensions. Submit your request through our contact form.
What information do you need for a custom quote?
Please include design details, dimensions, preferred materials, budget, and timeline for an accurate quote.
Service & After-Sales
What if I receive a damaged or defective item?
Contact us within 14 days of delivery with your order number and clear photos. Keep all original packaging until instructed otherwise.
What is your warranty?
We provide a 1-year limited warranty from the invoice date covering manufacturing defects under normal residential use.
Do you accept returns?
Returns are reviewed case-by-case. Approved returns must be unused and in original packaging. Restocking and delivery fees apply. Custom orders are final sale.
When will my replacement ship?
Approved replacements ship with your next order when possible or separately if needed. You’ll receive tracking once dispatched.
How can I reach customer service?
Use our contact form. Support is available Monday–Friday, 9am–5pm PT.
Company Information
Are Eichholtz products compliant with industry standards?
Yes. Our collections meet quality and safety standards across categories. For documentation, contact us with the product name or SKU.