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Customer Care

File a Claim

If your merchandise arrived with damage, we will make it right. Please complete the form below within 48 hours of delivery and include clear photos of both the item and its packaging.

Please inspect all merchandise upon delivery. Damage claims must be filed within 24 to 48 hours of receipt. Keep the item and all original packaging until your claim is resolved — both may be required.

Your Information

So we can reach you about this claim.

Your Order

Found on your order confirmation or delivery paperwork.

Optional — helps us locate the piece faster.
Optional — if more than one piece arrived damaged.

The Damage

Describe what you found and attach photos.

Add Photos
Click to browse or drag files here · up to 12 files · 15 MB each
Include the damaged area, the full item, and the packaging.
You will receive a claim number by email immediately, and a response from our team within 24 to 48 hours.
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Claim Received

Thank you.

Your Claim Number

A confirmation email is on its way to you now. A member of our team will review your claim and respond within 24 to 48 hours.

Please keep the item and all original packaging until your claim is resolved, and reference your claim number in any correspondence.

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